Over the last decade there has been a huge increase in evidence that emotional intelligence is an important factor in leadership. Numerous studies have shown a positive relationship between emotionally intelligent leadership and employee satisfaction, retention, and performance.
No one cares how much you know, until they know how much you care. – Theodore Roosevelt
Here are five factors that are crucial for emotionally intelligent leadership:
1. SELF-AWARENESS
The basis of any degree of emotional intelligence is awareness of our own emotions, what causes them, and how we react to them. Leaders who are more aware are able to develop skills that will help them manage their own emotions, allowing them to respond more effectively to situations that come up.
Instead of reacting to their emotions, they are able to engage their thinking capacity to come up with better decisions. Leaders who react from their emotions without filtering them can severely damage relationships and increase mistrust amongst their staff.
2. AWARENESS OF OTHERS
The more self-awareness that leaders have, the higher will be their awareness of the emotions of others around them. Having an awareness of emotions, how they are created, and how they influence people will allow them to not take emotions of others, such as anger, personally. Less likely to jump to conclusions or judgment, they are more likely to get to the root of the issue and the cause of strong emotional reactions of others.
3. LISTENING SKILLS
Most people fall into the habit of thinking of a response, while others are speaking instead of actively listening. Emotionally strong leaders avoid that trap, realizing that they need to understand not only the content of what others are saying, but also pick up the feelings behind the words that are being spoken.
The emotions behind the words are often more important than the words spoken. It is only when those emotions are acknowledged that people feel that they are being heard. Often complaints are about situations that leaders can do little to change. People are often aware of that, but still have the need to feel heard.
Emotionally intelligent leaders hear their staff and by doing so are able to connect with them on a deeper level.
4. AWARENESS OF EMOTIONAL ATMOSPHERE
Effective leaders are not only aware of what is going on with their people in one-to-one conversations, they are able to pick up the mood and feelings of their work environment. Tuned in emotionally, they are aware of the many factors that can influence the feelings of their employees.
Fear of job loss, losing coworkers due to death or injury, rumors of financial problems in the organization, and various other factors are common in every workplace and affect the emotional well-being of staff. Feeling that leaders understand their situation and care about their staff will increase trust, loyalty, and performance from them.
It is important that leaders are able to stay tuned in to the emotions of their workplace and effectively communicate that to their people.
5. ABILITY TO ANTICIPATE REACTIONS AND RESPOND EFFECTIVELY
Emotionally intelligent leaders are able to anticipate how their people are likely to react to situations and don’t wait until after the damage is done to respond. If they are aware that bad news is coming, such as anticipated layoffs, business closures, and other events, they do what they can to openly to respond to them before they happen.
Realizing that rumors can quickly spread and cause more damage than the actual event, they rely upon their emotional and social skills to help staff through these times.
Originally published at Fast Company